Documentation status
Document character
The nature of the document will mark whether or not it is mandatory.
Bear in mind that its character (*) may vary depending on our KYC, AML and investor protection processes.
required
Indicate that it is a mandatory document to validate your account.
Optional
Indicates that it is an optional document so it is not essential to validate your account (*).
Shipping status
The document status indicates whether the document has been sent successfully or not.
Pending
The document has been sent.
Accomplished
The document has not been sent.
Document status
Your document can present the following statuses:
Pending
Indicates that the document has not yet been sent.
In validation
It indicates that the document has been sent and that we are validating it. It takes us a maximum of 24 hours to verify the validity of a document.
Approved
Your document has been validated.
Rejected
Your document has been rejected. You must attach a new valid document according to the specifications.
Timed out
The validation date of your document has expired. You must attach a new valid document.
